This privacy policy explains how inquiry information may be handled when a business user contacts the website about metrology products, calibration services, technical documentation, or application support. The purpose of collecting information is to route the request, understand the measurement requirement, prepare a relevant response, and maintain appropriate follow-up records for business communication.
The inquiry form may request name, email, phone number, company, country or region, instrument focus, and a message describing the requirement. Users may also choose to include drawings, certificate references, quality concerns, timelines, or other technical context in the message field. Do not submit confidential production data unless it is necessary for the request and authorized by your organization.
Submitted information may be used to respond to product questions, route calibration requests, clarify uncertainty or traceability needs, prepare quotation discussions, and follow up on open technical issues. The information may also help improve website content by showing which instrument families, industries, and documentation topics require clearer explanation.
Inquiry information may be shared with relevant technical, sales, service, or support personnel for the purpose of answering the request. It is retained only as long as needed for business follow-up, legal obligations, quality documentation, or relationship management. Reasonable safeguards should be applied to protect submitted information from unauthorized access or misuse.
The website may use standard technical logs or analytics tools to understand page performance, navigation patterns, and form reliability. These tools should not be used to make automated decisions about individual users. Browser settings may allow users to limit cookies or tracking, although some site functions may be affected.
Users may request correction or deletion of inquiry information when permitted by applicable law and business obligations. For privacy questions, use the contact page and describe the request clearly so it can be routed to the appropriate team.